Microsoft gave us the first look at the Wave 1 Release for 2025 last week and as expected it has a lot to do with
Anna, a marketing coordinator at a mid-sized company, had a lot on her plate—managing customer information, campaign updates, and communication between departments every day. Like
An AI Generated Summary Podcast (5min) of our Purely CRM Newsletter on AI for Dynamics 365 USA and Canada. Listen to the 5:28s podcast on
In today’s dynamic, mobile-first world, businesses are increasingly leveraging location intelligence to optimize operations, improve efficiency, and elevate customer experiences. One of the standout features
At CRM Software Blog, we’re passionate about helping professionals stay informed, inspired, and ahead of the curve in the fast-evolving world of customer relationship management.
…and which is best for your business? Welcome to CRM 101, your introductory course to customer relationship management software and its many features, benefits, best
Many teams find themselves bogged down by compliance tasks – a necessary evil that often feels like a thankless drain on resources and morale. This
If you haven’t already, you will likely soon see firsthand how Artificial Intelligence (AI) is revolutionizing the way businesses operate. Leading the pack is Microsoft
https://www.crmsoftwareblog.com/wp-content/uploads/Creating-a-Case.mp4 In this short miniseries, I’ll walk you through a custom customer service module we created for one of our larger clients in the metals
Jane, a sales manager at a growing e-commerce company, was feeling stressed. During a discussion with the Sales Admin, she shared her recent struggles while
